Our permission to passengers—The Service White book for Keelung Train Station

Preface

According to operation belief of the TRA（Taiwan Railways Administration）-- safety, on time and service, Our station make efforts to supply excellent and specialized services for passengers and hope to satisfy people’s demand of transportation and trip. We pursuit the goal and shape the enterprise figure and core valuation of innovation, progress and specialty for TRA.

Service facilities

  Our service facilities include the ticket windows, automatic ticketing machine, baggage room, information center etc. With these facilities, we can supply the relative services for passenger, such as ticketing, baggage transportation, broadcast， searching lost something, answer question by telephone and so on.Service standard.

We have set some service standard of operations and draw the flow chart to supply better service and help for the needs of passengers， such as buying ticket, search seats, getting on board or get off train assistance for disable passengers, accepting and dealing immediately replying for the complains from passengers, compensating for service disadvantage and improving the service quality and customers’ satisfaction.

Announcement or claim channel and dealing methods

Passengers can communication with us making use of many channels, such as ask for the servers on duty, e-mail, telephone, writing letter etc. We will reply as soon as possible and keep relative data in portfolio and continually tracing for improvement.

Hotline for the Claim and service for passengers: (02) 2426-3743

Free service telephone: 0800-036-101

Internet web address ： http://service.tra.gov.tw/keelung/

e-mail address： tr092@ms1.tra.gov.tw

Our Service Goal

In the short-term

1.  We hope to supply the comfortable and clean environments for the waiting and usage of passengers

2.  We hope to service passengers with clear guide mark, polite, humanize and cheerful service for customers.

In the middle-term

According to the passengers’ opinions, finding out from the communication channel of E-mail, questionnaire and telephone and so on, we will train our employees and improve our facility and service by establishment and training for servers.

In the long-term

We hope to become the transportation main center of our community, provide fast, convenient and comfortable transportation in accordance with our service concepts of safety, punctuality and service in the hope of meeting their needs and expectations. And to make sure that our passengers are safe in every way, keep the punctuality of our trains, serve our passengers with enthusiasm, promote accessibility to our station, adopt a new management approach of the electronic age and provide full, courteous and customer-oriented service for our passengers and improve the integral competitiveness and image of TRA.

　　基隆的鐵道運務於清光緒17年（民國前21年，西元1891年）即開始運作。當時由清朝巡撫劉銘傳發軔的鐵道建設與開發，係由基隆（舊名雞籠）連接台北至新竹，基隆站是台灣最北端的車站。清代的車站，在構造與外觀上與台灣一般傳統民居相似，屬於馬背形式山牆（閩南土埆房屋）的建築。日治時期新建的第二代基隆車站，則是一棟簡易的木構造建築。

　　日人接收台灣之後，在西元1907年於基隆進行「市區改正」，將鐵道路線、車站與市街重新規劃，並於西元1908年完成基隆車站之興建。車站本體採用紅磚構造，馬薩屋頂一般稱為文藝復興式建築風格。

　　基隆車站為承重磚牆配合屋頂木構造屋架興建，是少數的二層樓車站建築。在屋頂形式上屬於「馬薩」樣式（Nansard Stylc）之木造屋頂，屋架種類為「腰折屋架」。