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Fees charged for cancelation
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》Regular tickets
‧No charge for tickets without designated train numbers.
‧No charge for tickets without designated train numbers and seats.
‧For tickets with designated train numbers and seats: Regardless of adult or children's, $13 for each ticket ($26 for round trip tickets, and for tickets issued during the Spring Festival, 10% of the ticket price, not less than $13.
‧Returned tickets must be returned to the station before the departure of the train, otherwise, the ticket is forfeited.
‧If a replacement ticket has been issued to a lost ticket and the lost ticket is then recovered, $13 is charged for returning the replacement ticket. The replacement price must be certified by the train master and be refunded at the destination station.
》Group tickets
‧$7 charge per person for tickets without a designated train number, the tickets must be returned before the train departs, and for tickets of reserved coaches, these must be returned 2 hours before the train departs, otherwise they are forfeited.
‧20% of the ticket price and not less than $13 charge per person for tickets with a designated train number and seat, the tickets must be returned 2 hours before the train departs, otherwise they are forfeited.
》Season tickets
$31 for every ticket.
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Replacement tickets
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If a passenger immediately requests for a ticket upon boarding, he/she shall pay the regular price for the distance to be travelled. If the passenger only requests for a ticket when the ticket check is being made without a clear reason, she/he should pay the regular price for the distance to be travelled and refund 50% the price for the distance that had been travelled. If it is not clear where the passenger boarded, the calculation shall be made from the initial station or the station of the last ticket check.
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Air conditioning fees
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If the air conditioning in a train is not functioning, the passengers upon arrival at the destination, should request for a refund according to the 20% ticket price for the interval that passengers in trains with malfunctioning air conditioning.
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Tickets with same numbers
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If a passenger discovers that, upon boarding, another passenger has a ticket with the same seat number, and there are no other seats available, after confirmation from the train master, the passenger should request for a 20% refund.
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Address：No.3, Beiping W. Rd., Jhongjheng District, Taipei City 100, Taiwan TEL：0800765888
Service hours：08:30~12:00 13:30~17:30 Taiwan Railways Administration All Rights Reserved.
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