》》Station Head Office
Telephone：(06)6322724
Office Hours：08：30～12：30及13：30～17：30
Services： Acceptance of requests from the public, feedbacks from passengers and other services
Email：tr167@ms1.tra.gov.tw
》》General Affairs Office
Telephone：(06)6320099
Office Hours：08：00～12：00及13：00～17：00
Services： General affairs services, repairs and maintenance of facilities and other services
》》On-Duty Officer’s Room
Telephone：(06)6335446
Office Hours：06：30～22：00 (Please go to ticket windows during other hours.)
Services： Train operations, acceptance of complaints and opinions from passengers, fax for the deaf and dumb and other services
》》Ticketing Office
Telephone：(06)6322104
Office Hours：
1.All Year Round
2.Tickets pre-sale: 07:30-21:00
Services：
１. This Station has 5 ticket windows and they are identical in their offerings. The ticket windows sell tickets
(including pre-sale of tickets 7 days in advance) of all levels of trains for northbound and southbound destinations,
provide services for ticket collections for telephone or computer orders and process applications of group tickets.
The ticketing machines sell value-storage cars (of NT$500 and NT$1,000) for season tickets and weekly passes throughout Taiwan.
2.Windows No. 2 and No. 3 are equipped with credit card terminal systems and accept credit card payments.
》》Concierge
Telephone：(06)6322104
Office Hours：08:00-22:00
Services：
1. Consignment of luggage and packages
2. Consignment of bicycles
3. Temporary lodging of luggage （NT$17 per piece per day）
4. Cargo shipment services
5. Telephone inquiries regarding railway services, train schedules, ticket prices and any other questions
》》Platform Guides
Services：
1. Emergency aids and assistance to passengers
2. Protection of children astray
3. Search for lost properties
4. Resolutions of conflicts or arguments
5. Assistance to the disabled, the old, the weak, women and children for getting on and off the train and help with heavy luggage
6. Guidance and services to passengers and maintenance of order on platform
7. Schedule information and rail services consulting
》》Staff Room
Services：
1. Ticket punching and ticket Issues to passengers without tickets
2. Provision of ticket purchase proofs and train delay proofs
3. Guidance to passengers and assist the disabled, the old, the weak, women and children
4. Schedule information and rail service consulting
》》Sin-Ying Station Volunteer Workers
Telephone：(06)6322104
Services：
1.Assistance to the disabled, the old, the weak, women and children for getting on
and off the train and help with heavy luggage
2.Schedule information and rail service consulting
3.Guidance and services to passengers and maintenance of order on platform
4.Ticket punching and collections
5.Other services